Extension at Santan Village

I’ve enjoyed living here for a year now and will extend my stay. I’d say the maintenance service is a major reason why I’m still here. The staff is very friendly and responsive. It’s good to know the take good care of the units and people. Edgar has responded to our maintenance requests different times and he’s very friendly and knowledgeable. He takes care of things on a quick and clean manner. Derrick and Michelle are also great. I had an emergency one night and a Michelle called and arrived quickly. She took care of it and I was so relieved for such a quick response. Derrick has responded to other maintenance requests and he takes good care of things. I appreciate the team a lot.

I have been at Vistara for about 8 months. The only reason I am giving this complex 4 stars is due to the support that I've received from Edgar in maintenance and Matthew in the leasing office. Edgar has come to my apartment multiple times and fixed every issue on the first visit. My breakers blew and I couldn't find the breaker box at first, after reaching out to maintenance, Edgar showed up right away, showed me where my breakers were and even check my outlets around the apartment to make sure that I wasn't overloading them. Edgar has also helped me with my garbage disposal, dishwasher and had my filters changed. Not only has Edgar been professional but he also puts up with my barking puppy running around on every visit. Matthew was very helpful in getting me into my apartment, helped me with my smart app and he's easy to talk to about my concerns. My only concerns with this complex is the fact that there's always trash on the ground, and dog poop everywhere! I see maintenance stopping to clean but I imagine they can't keep up with how dirty and nasty the other renters are.

I had the pleasure of having Derrick as our apartment maintenance professional, and I couldn't be more satisfied with his service. Derrick is not just a maintenance worker; he's a true professional who takes pride in his work. He's incredibly responsive, efficient, and always goes the extra mile to ensure that everything in our apartment is in perfect working order. His attention to detail and problem-solving skills are impressive. Whenever we've had an issue, Derrick is quick to address it and does so with a friendly and approachable attitude. I genuinely appreciate his dedication to keeping our apartment in top-notch condition.

As far as places to live are concerned, its hard to find a better location than San Tan Village area of Gilbert, Arizona. I feel as though you can get to everything relatively quickly. On the property Matt & Cecilia are first class. Really good people who care about who lives here because they do too. It make a difference with staff living on site. However, please STOP claiming the property is "Resort" like in setting & amenities.Neighboring properties can make this claim but Vistara should not. All the Outdoor furnishings are below par. each cushions covers should be replace. These are nasty. Stained, horribly faded, smell bad & just dont meet the standard for "resort" settings anywhere. The site manager struggles to keep her word regarding numerous issues & handles disputes or challenges like she's running a kindergarten. Policy should not reduce my privileges due to others not being able to abide the rules. One person should never be aloud to affect the livability of others in any living setting. If they cannot adhere to basic rules & common decency. Punish that person - not everyone else in the process. Passive Aggressive Management doest work never has nor will it! Finally, the closing the entire outdoor lounge & pool area for "once a week" cleaning? Why does the pool & spa close at 10p? The grills were a mess for 4 or 5 months until recently refurbished. Resort style amenities equates to clean, classy, well maintained, & it means access for those who act appropriately. If not you are removed.